Senior Product Process Analyst

4 months ago(9/29/2017 11:20 AM)
Job ID

Company Overview

Surescripts was founded in 2001 when the pharmacy industry and other collaborators set out to replace paper prescriptions with electronic. Today, we’re the nation’s largest healthcare information network, connecting pharmacies, care providers, benefit managers and technology partners to get the right information to the right place at the right time. We offer industry-leading solutions that digitize manual workflows and use our unparalleled breadth of data to vastly improve healthcare connectivity, patient safety and provider efficiency.


What You’re Like

You like to innovate on a proactive versus reactive basis. You can play at the intersection of technology and business because your brain works both ways. You appreciate the healthcare industry’s need to innovate for safe, effective and connected healthcare. You can understand and deliver value in terms that customers use and care about, i.e. making their jobs easier and reducing manual work to improve patient care and saving money. You are ready to step into a key role as part of the solution—not just for your customers’ benefit, but for the entire nation.


What We’re Like

Surescripts Product Innovation is a diverse team of leaders who execute Surescripts’ business strategy. We have a knack for surrounding ourselves with the right “brain trust” (read: select collaborators who are experts on a wide variety of topics) to inform our work. On the team, there are business gurus who understand the healthcare IT market and how a product will be positioned. There are experts who can translate an exciting concept into a set of requirements to actually go and build it. And there are pros who know what it takes to get new products to market and manage the more mature ones. And most importantly, this team has a deep technical understanding and can articulate Surescripts’ value in terms that will resonate with customers.


Ok, But Here’s What It’s Really Like Working at Surescripts Product Innovation, you’ll be called upon to coax the right information out of our customers to get at their unmet needs. You’ll maximize our deep relationships with our customers and the industry by monetizing our assets. You’ll leverage these assets—our nationwide network and actionable intelligence it delivers—to create real value for customers. You’ll work to help put the right players—from payers to physicians to pharmacies—onto a common network so that they can more effectively communicate and coordinate high-quality and well informed healthcare.


The Product Process Analyst is responsible for owning and managing the processes related to: the creation and updates of Application / Certification Requirements (ACRG); and Product Sun-setting. The Product Process Analyst will play multiple roles necessary to organize and manage the intake, facilitation of discussions that lead to key product decisions in addition to the communication, education and final disposition of requests. This role will also be responsible for the support and management of changes to the processes, documentation and education to key stakeholders both internally and externally. In this role the Product Process Analyst will partner with product management to manage initiatives aimed at optimizing existing application certification process and implementation



  • Have a complete and comprehensive understanding of the product management processes
  • Act as a champion and owner of the overall ACRG and Sun-setting processes internally and externally to defend, educate and optimize.
  • Work with Sponsors and Internal and External Stakeholders to ensure processes and procedures are documented, communicated and followed by all participants using the process.
  • Help stakeholders understand and navigate through these processes to support the overall implementation of new product requirements and sunset policy.
  • Work closely with product managers/product analysts to help identify, plan and scope the effort for all new and existing product that require application certification requirements and best practice.
  • Responsible for developing the appropriate language and documentation for all newly developed ACRs and best practices and ensuring the submission for documentation and publishing.
  • Coordinate day to day operations of the process.
  • As necessary manage escalations of items that fall out of process defined service levels
  • Work with Stakeholders to define and implement process improvements including updating the documented charter and process documents as appropriate and based on the changing requirements of the process.
  • Create and maintain process dashboards for all processes either on the appropriate site to provide a high level snapshot of the activities
  • Engage with Product Manager on initiatives aimed at optimizing the existing ACRG process and implementation, which will require engagement with key stakeholders, internally and externally


  • Bachelor degree or equivalent experience
  • 5 years of experience in related, progressive roles
  • 4 + years of experience as a project coordinator, project administrator or business analyst
  • 4 + years of experience managing complicated issues across varying levels of staff up to and including executive management.
  • 4 +years of experience using advanced functions in Microsoft (Word, PowerPoint, Excel, Visio)
  • 2 + years of experience in health information technology with practice management systems, eprescribing electronic medical record systems, or lab systems - Strong understanding of physician and pharmacy workflows and use cases

Preferred Qualifications:

  • PMP or other Project Management certification or project management experience.
  • Past experience in document management and/or technical writing
  • Experience with industry standards such as NCPDP, X12, HL7, CCR/CCD, SNOMED, LOINC

Experience facilitating large virtual meeting


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